Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay, especially our breakfast selection and the attentive, friendly service of our team. We appreciate your comments about the room size and are glad it suited your needs. Your positive words motivate us to continue providing memorable experiences to all our guests.We look forward to welcoming you back to Sofitel for another wonderful stay.Warm regards,Beatrice AouadiDirector of Guest Experience & Duty
Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments about the spacious room. We will take your comments about the hallway and breakfast selection into consideration as we continually strive to enhance our guests' experience.Best Regards,Beatrice AouadiDirector of Guest Experience & Duty
Dear Guest,Thank you for your feedback! We’re delighted you found the room clean and our location convenient, just a short 10–15 minute walk from the station. Our hotel is right in the heart of the city, making it perfect for sightseeing and enjoying the local atmosphere. For your next stay, we also offer other, more spacious room categories—please feel free to reach out, and we’ll be happy to help you choose the perfect option.We look forward to welcoming you back to the first Sofitel in the world.Best regards,Beatrice AouadiDirector of Guest Experience & Duty
Cher Client, Merci beaucoup pour votre retour détaillé. Nous sommes ravis que vous ayez apprécié le calme, la propreté de la chambre et la qualité de l’accueil de notre personnel.Nous prenons note de votre remarque concernant les ?ufs brouillés et travaillons continuellement à améliorer notre offre de petit-déjeuner afin de proposer une expérience à la hauteur de vos attentes.Au plaisir de vous accueillir à nouveau dans notre établissement.Cordialement,Beatrice AouadiDirectrice Expérience Client & Duty
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our location, but we sincerely apologize for the inconveniences you experienced regarding the carpet, towels, shower cap, and breakfast. Your comments have been shared with our team to ensure these issues are addressed and improvements are made.We truly appreciate your honesty, as it helps us enhance the experience for all our guests, and we hope to have the opportunity to welcome you back for a stay that meets the high standards you expect from us.Best regards,Beatrice AouadiDirector of Guest Experience & Duty
Dear Guest, Thank you for sharing your experience at Sofitel Strasbourg. We are glad you enjoyed our location, the comfort of your room, and the attentiveness of our team.We appreciate your comments regarding the worn areas, and your feedback has been shared with our teams to improve. We would also love any suggestions on how we could make your next stay even better and earn a higher rating from you.We hope to welcome you back soon.Warm regards,Beatrice AouadiDirector of Guest Experience & Duty
